(See my biography page for more information).

Publications:
An Analysis of University Service Quality Gap and Student Satisfaction in Indonesia
Sandra Sunanto,
Taufiqurrahman Taufiqurrahman,
Ronald Pangemanan

University needs to deliver high quality of service as part of its educational services. Gaps of service quality influence students satisfaction as primary stakeholder.

Article: Print

 $US10.00

Article: Electronic

 $US5.00